Terms and Conditions
(Updated August 2025)
1. General Terms
Lean Bean Fitness reserves the right to change conditions of membership, hours of operation, services offered, and all fees and charges at any time at its sole discretion, with reasonable notice. Any such changes will be notified to you through one or more of the following:
• The Lean Bean Fitness newsletter
• The Lean Bean Fitness website
• The Momence in-app feed
• Direct email to your last known registered email address
Members must inform Lean Bean Fitness of any changes to their contact details, bank accounts, or credit card details for payment, or any other information relevant to their membership.
By joining Lean Bean Fitness, you consent to receiving marketing material or correspondence by electronic transmission, which may include but is not limited to newsletters and promotional material. You may unsubscribe at any time.
2. Membership Agreements
• Memberships are billed on either a weekly or monthly basis, as chosen at the time of purchase.
• Members must book each session via Momence using their own membership profile.
• Entry to the studio will not be permitted if your membership is not active due to cancellation, hold, or billing issues.
• Minimum membership term: All memberships carry a minimum commitment of eight (8) weeks. You cannot pause or cancel your membership during this initial period.
• If your payments fail twice, your membership will be terminated, you will not be able to return on the original discounted rate, and you remain liable for any remaining weeks up to the total of your 8-week minimum term.
3. Pausing (Hold / Time Freeze)
A membership hold (“pause” or “time freeze”) may be granted for medical reasons, pregnancy, business relocation, or holidays, subject to the following:
• Hold must be for a minimum of one (1) week.
• Holds are capped at a maximum period of eight (8) weeks.
• At least five (5) business days’ notice is required by notifying management via:
• Email to admin@leanbeanfitness.com, OR
• In-app message via Momence, OR
• The contact form on the Lean Bean Fitness website.
• Holds are an emergency-only option and must be confirmed in writing.
• Exceptions for shorter notice periods may be granted at Lean Bean Fitness’ discretion for injury or illness.
• Upon return, members acknowledge they are exercising at their own risk.
4. Cancellation
• Membership cancellation requires at least one week’s notice (five business days) with written confirmation via:
• Email to admin@leanbeanfitness.com, OR
• In-app message via Momence, OR
• The contact form on the Lean Bean Fitness website.
• Cancellations take effect from the next payment cycle following receipt of notice.
• Memberships cannot be cancelled during the initial 8-week minimum term.
• Failure to provide written confirmation of a cancellation or pause request will result in the membership remaining active and billing continuing.
• Refunds are not provided under any circumstances. At Lean Bean Fitness’ discretion, money credits may be applied to your Lean Bean Fitness account balance for future use towards memberships, class packs, or workshops. Credits are not transferable or redeemable for cash or retail merchandise.
5. Class Packs & Expiry
• Intro Passes commence from the date of your first booking.
• Drop-in classes are valid for four (4) weeks.
• 5 & 10 class packs are valid for three (3) months from your first booking.
• 20 class packs are valid for six (6) months from your first booking.
• Absolutely no exceptions will be made to these expiry periods.
• If you sustain an injury or illness and provide a doctor’s certificate, Lean Bean Fitness may extend your pack validity or pause your membership. Notice and medical documentation must be provided within ten (10) days of the incident. Requests made after expiry, or just prior to expiry, will not be accepted.
6. Class Bookings, Cancellations & No-Shows
• All class bookings must be made through Momence.
• Classes must be cancelled at least seven (7) hours prior to the session start time.
• Cancellations made inside the 7-hour window will incur a $15 late cancellation fee.
• Failure to cancel and non-attendance will incur a $20 no-show fee.
• No refunds are provided for late cancellations or no-shows; money credits may be applied at Lean Bean Fitness’ discretion.
7. Payment Terms
• Payments are processed via Lean Bean Fitness / Momence.
• A $10 decline fee may be charged for any failed payment without prior notice.
• If payment remains outstanding, Lean Bean Fitness may suspend your membership until the account is settled.
• If payment is not received within a reasonable timeframe, your membership may be cancelled, and you will remain liable for any outstanding fees.
8. Safety & Conduct
• Members must adhere to Lean Bean Fitness’ safety guidelines at all times.
• Membership may be terminated immediately if behaviour is deemed unsafe, inappropriate, or otherwise unacceptable at the discretion of Lean Bean Fitness management.
• Lean Bean Fitness reserves the right to refuse membership in such cases.
9. Privacy
Lean Bean Fitness is committed to protecting your privacy. All information collected in relation to you is kept strictly confidential and secure. We do not sell, swap, or pass on your details to third parties except trusted partners who assist in operating our website, business, or services—on the condition they also keep your information confidential.
10. Liability
Members participate in all classes and use Lean Bean Fitness facilities at their own risk. By signing up, members agree that Lean Bean Fitness will not be liable for any injuries, damages, or losses incurred, except where required by law.
11. Dispute Resolution
Any disputes or concerns regarding membership, payments, cancellations, or policies must be submitted in writing to Lean Bean Fitness management. Lean Bean Fitness will review all cases fairly, but the final decision rests solely with Lean Bean Fitness. By signing up as a member, you acknowledge and agree that Lean Bean Fitness’ decision is final and binding in relation to membership disputes.